At Cowboys Trading Post, we prioritise customer satisfaction above all else. That being said, we know that every vintage piece tells its own story, and are each unique in their own way, which is why we offer a 7-day exchange policy for in-store credit, so you can shop with confidence and maintain a positive experience.

Our policy is designed to ensure a smooth transaction while maintaining the integrity of our carefully curated collection. If you need to exchange an item, we’re happy to provide in-store credit as long as the item is returned in its original condition - unworn and undamaged.

How to Initiate an Exchange

1. Contact Us – Email us at howdy@cowboystrading.com within 7 days of receiving your order to begin the exchange process.

2. Check Condition – Ensure the item is unworn, undamaged, and includes all original tags and packaging.

3. Get Authorisation – Once we confirm your item is eligible, we’ll provide return instructions.

4. Ship the Item Back – You’ll be responsible for returning the item using a tracked shipping service. Please retain proof of postage, as we are not liable for items lost in transit.

5. Receive In-Store Credit – After we inspect your return, we’ll issue store credit for the item’s value, which you can use toward any future purchase.

If you have any questions, don’t hesitate to reach out—we’re here to help!